Your WhatsApp replies to every customer, even when you can't.
Insta AI Solutions sets up and manages an AI assistant on your WhatsApp Business number. It answers in English, Malayalam and Manglish, qualifies each enquiry and passes the lead to you. You stay in control.
- Works on the number you already use in the WhatsApp Business app
- Understands text, voice notes, photos and documents
- Pause the AI or take over any chat, any time
Illustrative conversation. Your assistant is built from your own business details.
Three tiers, from front desk to cashier
Start with a reception assistant that handles conversations and hands over leads. Add order taking and payment collection as your business needs them.
AI Reception
Answers customers around the clock, qualifies the enquiry and hands the lead to you with a clear summary. A person closes the deal.
- Replies on your WhatsApp Business number, day and night
- Understands voice notes, images, documents and short videos
- Collects what you need to follow up: requirement, date, place, budget
- Sends each lead to your notification number, with an alert call when it is urgent
- Remembers returning customers and their stated preferences
- Never replies to contacts you have blocked or marked as spam
Built for real estate, interior design, builders, photographers, wedding and event services, salons and clinics (appointment requests), repair services, gyms, tuition and coaching, restaurants and hotels (reservation requests), travel agents and consultants.
AI Order Desk
Everything in Reception, plus order taking for businesses with a short, fixed-price list.
- Up to 10 items, each with a fixed price, plus a note for variants
- Builds the cart, reads it back and asks the customer to confirm with a button
- Always asks for a contact number for the order
- You get each order with Accept and Can't fulfil buttons
- Repeat orders: copies lines from the customer's last order
Built for home bakers, mehandi artists, small perfume, jewellery and gift sellers, fixed-menu tiffin and snack sellers.
AI Cashier
Everything in Order Desk, plus a payment link sent the moment an order is confirmed.
- Payments go straight to your own Razorpay account; the money never passes through us
- Every payment is verified with Razorpay's servers before an order shows as paid
- You are notified at "awaiting payment" and again at "PAID"
- Link cap of ₹10,000 by default; larger orders are handled by you
- Daily reconciliation of payments and orders
Stock and refunds stay with you. The assistant does not check stock.
You stay in control
From a menu on WhatsApp, pause or resume the AI for everyone or for one customer, add a note, block a number, and check or top up your usage balance.
Safe by design
Safety rules are locked in code. The assistant does not give medical, legal or financial advice, and urgent messages are handed to you at once.
Reliable and private
Backup AI models keep replies flowing through outages. Card, bank, ID and health details are never stored in customer memory. Encrypted backups run every hour.
Simple, transparent pricing
A fixed monthly platform fee, a prepaid balance for AI usage, and WhatsApp charges billed by Meta. All amounts are in Indian rupees.
AI Reception
One-time setup ₹20,000. Includes 300 customer conversations a month.
- AI assistant on your WhatsApp number
- English, Malayalam and Manglish
- Lead handover with summaries
- Owner controls menu on WhatsApp
- Monitoring, backups and support
- Second WhatsApp number needed for your alerts
AI Order Desk
One-time setup ₹35,000. Upgrading from Tier 1: +₹15,000 setup and +₹2,500 a month.
- Everything in Reception
- Order capture for up to 10 items
- Confirmation buttons and order numbers
- Accept / Can't fulfil alerts
AI Cashier
One-time setup ₹50,000. Upgrading from Tier 2: +₹15,000 setup and +₹2,500 a month.
- Everything in Order Desk
- Payment link after confirmation
- Paid into your own Razorpay account
- Server-verified payments
Order Desk covers up to 10 fixed-price items. Cashier adds one payment link per confirmed order. Setup is paid upfront and monthly fees are invoiced monthly. Voice Lite adds ₹5,000 setup and ₹500 a month on any tier.
How many customers message you in a month?
Choose a tier and drag to estimate your platform fee. A conversation is one customer who sends at least one message in the calendar month.
| Band | Conversations included | Added monthly | One-time setup |
|---|---|---|---|
| Standard | 300 | Included | Included |
| Growth | 1,000 | +₹3,000 | +₹5,000 |
| Business | 3,000 | +₹8,000 | +₹15,000 |
| Franchise | 3,000+ | Quoted by our team | |
We message you when you reach your limit; nothing is charged at that point. A higher band is billed only if the month ends more than 30, 50 or 50 conversations over the included amount (330, 1,050 and 3,050). Most months you pay the Standard fee.
Usage balance
- AI and call usage is paid from a prepaid balance, deducted automatically
- Top up on WhatsApp by UPI: minimum ₹500, maximum ₹10,000 per top-up
- Alerts at about 20%, 5% and zero; the AI pauses politely at zero
- Usage is charged at cost plus a 15% usage management fee, shown on its own line
- Unused balance is refunded when you cancel, once the final invoice is paid
Add-ons and other charges
- Voice Lite: +₹5,000 setup and +₹500 a month. Up to 5 recorded voice clips per language, sent after the text reply
- WhatsApp charges: billed by Meta directly to your own WhatsApp account, never by us. From 1 October 2026 Meta also charges for replies inside the 24-hour window; chats started from a click-to-WhatsApp ad keep a free 72-hour window
- Taxes: added where applicable
- Customisation: quoted separately
From first call to live in four steps
Share your services, prices, common questions and tone of voice. About 1,500 words is plenty. We turn it into your assistant's knowledge and choose the conversation style that suits your business.
Through Meta's official signup, you connect the number you already use in the WhatsApp Business app. You keep using the app as normal. You will also need a second number to receive leads and controls.
We test with sample conversations before switching anything on. You approve the result and we go live on your number. Every later update is tested on a separate system first.
Each lead reaches your notification number with a summary of what the customer wants. Take over any chat whenever you like. We handle monitoring, usage billing and backups.
About Insta AI Solutions
We build managed WhatsApp AI assistants for small and growing businesses in India.
Most small businesses in Kerala run on WhatsApp. Enquiries arrive at night, in Malayalam, as voice notes and photos, while the owner is with a customer. A slow reply is a lost customer.
We started Insta AI Solutions to give owners a dependable assistant that handles the first conversation well, passes the lead on cleanly and never takes control away from the owner. We do the technical work: setup, connection, AI provider management, billing, monitoring and backups. You run your business.
Honest about limits
If we cannot support something yet, we say so and keep a waitlist.
Owner in control
You can pause, resume or take over at any moment.
Privacy first
We keep only what the service needs, and disclose the providers we use.
Direct support
You deal with the people who build and run the service.
- House: the local business we serve
- Aperture: focus on every customer
- Circuit lines: the AI working behind the scenes
- Documents on the chimney: leads handed to you
Frequently asked questions
What will I pay in total?
Three separate things: the platform fee (setup plus monthly), a prepaid usage balance for AI and call usage, and WhatsApp charges paid to Meta. See Pricing.
Do I need a new WhatsApp number?
No. You connect the number already used in the WhatsApp Business app and keep using the app. You need a second number to receive leads and controls.
Can customers write in Malayalam?
Yes. The assistant handles English, Malayalam and Manglish. Hindi and Tamil work on a best-effort basis and are not promised.
What if the AI cannot answer something?
It says the team will reply, and hands the conversation to you with a summary. You can also take over any chat yourself.
What do you not support yet?
Large catalogues, live stock checks, branches with separate numbers, negotiated pricing, medical, legal or financial advice, recurring dues collection, and integrations with POS or accounting software. We keep a waitlist.
What happens if I stop paying or cancel?
An unpaid invoice triggers reminders, and the AI pauses three days after the due date. Payment resumes it immediately. On cancellation we disconnect from your number, which keeps working normally, and unused balance is refunded after the final invoice.
Where is my customers' data kept?
See our Privacy Policy. You can ask for export or deletion at any time (data deletion).
Book a free demo
Tell us about your business. We reply within one working day.