← Back to home

Refund and Cancellation Policy

Last updated: 13 October 2026

Cancellation Policy

Clients may cancel their monthly subscription or AI service at any time. The cancellation will take effect at the end of the current paid billing cycle. To cancel, please contact us at contact@instaaisolutions.com.

Refund Policy

• Setup Fees: One-time setup fees are non-refundable once the onboarding process has commenced and the service is provisioned.
• Monthly Fees: Monthly platform and usage management fees are non-refundable for the active billing month.
• Prepaid Wallet Balances: Any unused prepaid wallet balance for API usage will be fully refunded to the original payment method upon final cancellation, provided all outstanding invoices are settled.
• Refund Processing: Approved refunds will be credited back to your original method of payment (e.g., UPI, credit card, bank account) within 5-7 working days.