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Terms of Service

Last updated: 10 October 2026

The service

Insta AI Solutions sets up and manages AI assistants on a client's WhatsApp Business number. Features depend on the tier chosen. By using the service you agree to these terms and to the terms of any proposal we send you.

Your responsibilities

• Give accurate business information and keep it current.
• Comply with the WhatsApp Business and Meta commerce policies and applicable law, including messaging consent.
• Open the WhatsApp Business app on your primary phone at least once every 14 days to keep the connection active.
• Fulfil orders, stock and refunds for your own customers.

AI limitations

The assistant can make mistakes and does not give medical, legal or financial advice. You remain responsible for follow-up and for decisions made with customers.

Fees and billing

Fees are the monthly platform fee for your tier and volume band, a prepaid usage balance with a 15% usage management fee, and any add-ons. WhatsApp charges are billed by Meta. If an invoice is unpaid, we send reminders and the AI pauses three days after the due date; payment resumes it immediately. Accounts 30 days overdue are terminated. Unused balance is refunded after the final invoice is paid.

Termination

You may cancel at the end of a paid period. On termination we disconnect from your number and delete stored credentials. Data is handled as described in the Privacy Policy.

Liability

The service is provided on an "as available" basis. To the extent the law allows, our liability is limited to fees paid in the preceding three months, and we are not liable for indirect losses.

Independence

Insta AI Solutions is an independent company and is not affiliated with or endorsed by Meta, WhatsApp, Google or Razorpay.

Governing law

These terms are governed by the laws of India, with courts in Kerala having jurisdiction. Questions: .